To whom it may concern,
I just wanted to send a letter to let management know of the excellent service I received from Jim O’Conner at the Orleans Site. He was always pleasant, helpful (including a wise by stern warning when I drove my big van through a small gate opening) and went the extra mile for his client despite changes and questions. I hope this letter of commendations is seen as a reflection my impression of a good employee. I will be a repeat client, as I require future storage needs, of A1 Mini because of this positive experience.
I just wanted to let you know that I had a wonderful experience last week in dealing with one of your employees. I have just moved homes and renovations are taking longer at the new place and required storage for a few weeks. I called A1 Mini and received excellent customer service over the phone from Nicholas Ruest. He placed all my concerns at ease. I did call around other storage facilities however even them being more cost effective I did not get the same level of service that Nicholas provided.
On the day before moving I went to see the facility on Catherine Street and Nicholas was there to continue a high level of service. He walked me through the process of the lease agreement, showed me multiple size lockers, explained the security and sold me locks and packing materials. He certainly went above an expected level of service.
On moving day, when I realized I had more items then I thought he was there again to accommodate me with providing another locker. The attention to detail of even trying to get them close to each other was great.
What a great experience during a very stressful time of moving and renovations.
I will certainly pass along my wonderful experience with others looking to store items.
They provide excellent service and the new receptionist at Catherine is really good at his work. We feel the facility is secure as they have cameras and we’ve never ran into any problems storing our inventory at the building. The biggest advantage of storing with this company is that they have a loading dock facility directly in the centre of the city which they allow us to send our shipments to. The friendly staff allow us to receive shipments on our behalf which is great because we can be in two places at once without stopping our job! This is unlike the service provided by other storage companies we priced originally. This is a professional service and there are several locations to accommodate Ottawa residents.
The storage industry is quite straight forward. But all of my interactions with the company have been positive over the years. It has been secure thus far and we’ve been using the service for around a decade. What we like most about the service is that the location is convenient and accessible for our needs. I not only would recommend the service to friends, family and business owners in my network but I have in fact referred many people on several occasions to the service. Overall my experience with A1 Mini has been positive.